At our last ADAPT meeting we were discussing the problems of late getting your wheelchair or other DME fixed. The local go-to spots have been bought out by mega-corporations which seem to care little to none about our waiting weeks or months with broken equipment waiting on the world to change and these behemoths to get off their you-know-whats, get the parts, make an appointment, and fix the equipment. And van repair is much the same these days.

Well it seems this is not just an Austin issue. Mother Jones has an article on this problem (click here to read more). The article talks about National Seating and Numotion but here in Austin, the another part of the problem is Rehab Medical. First you must weave your way through a labyrinth of telephone answering messages and options. Then you must convince them you need help, Then you must wait for an appointment – and I do mean wait, like for a month or more. Then you must get your service request approved – again waiting and waiting. Then you wait and wait for parts. Then wait, wait, wait for another appointment and hope the parts they got are the right ones. I haven’t made it any farther than this so far, and don’t know anyone else who has either, so I’m not sure what happens after that.