Starbucks learns how to apologize & Starbucks learned how to write a letter

After almost a year, Starbucks finally wrote a letter of apology for kicking our member out of their store for looking like someone else in a wheelchair. The process was excruciatingly slow and wound up involving international legal assistance (I kid you not!) Several half hearted attempts were rejected but finally the coffee giant got off it’s butt and wrote a letter of apology. No one could explain why this was so difficult, why they spent months lying about the reason he was kicked out, but there it is. Let’s hope they can remember this simple lesson next time they discriminate.